Privacy Policy

1. What Information We Collect

When you use our contact form or call us for service, we collect the information you choose to share with us. This includes your name, phone number, email address (if provided), your address or general location, and a description of your plumbing issue. We collect only what we need to respond to your inquiry and provide the plumbing services you've asked for.

We do not use cookies, analytics scripts, or any form of tracking technology on our website. We do not collect your IP address, browsing history, or any information about your device.

2. How We Use Your Information

Your contact details and the information you share about your plumbing issue are used strictly for the following purposes:

• Responding to your inquiry and providing the plumbing services you've requested.
• Scheduling and confirming service appointments.
• Following up with you after a job is complete to make sure you're satisfied.
• Maintaining internal records of work performed at your property (for warranty and follow-up purposes).

We may call or text you to confirm appointments. We do not send marketing emails, newsletters, or promotional messages.

3. We Never Share or Sell Your Data

We do not sell, rent, trade, or share your personal information with any third party — ever. Your name, phone number, email address, home address, and any details about your plumbing work stay with us. We do not use your information for advertising, we do not share it with data brokers, and we do not disclose it to anyone outside our team unless required by law.

4. How We Store Your Information

Information submitted through our contact form is stored securely on our website's hosting infrastructure, which uses industry-standard encryption and security measures to protect form submissions. Information shared over the phone is recorded in our internal job management system, which is accessible only to Mahmoud Plumber team members.

5. How Long We Keep Your Information

We keep your contact information and job records for as long as necessary to serve you as a customer and to honour our workmanship guarantee. If you have not engaged our services in over three years, we remove your personal details from our active records.

6. Your Right to Request Removal

You can ask us to delete your personal information at any time, for any reason — no questions asked. To make a request, simply call us at (437) 218-6580 or email mahmoudplumber9@gmail.com. We will remove your name, phone number, email address, and any other personal details from our records within 48 hours.

7. Third-Party Services

Our website may use standard spam-prevention measures to keep our contact form secure. Beyond this, no third-party services, analytics tools, or external trackers are used on our website.

8. Contact Us About Your Privacy

If you have any questions about this privacy policy, about the information we hold on file for you, or about how we handle your data, call us at (437) 218-6580 or email mahmoudplumber9@gmail.com. We'll answer your questions directly — no form letters, no runaround.